How The Sliding Door Guys handles website and repair-request information

Information we collect

The Sliding Door Guys may collect information you submit through the website, including your name, phone number, city or ZIP, door problem, preferred time, and whether photos are available.

The site may also collect basic visit and interaction information, such as the page viewed, CTA clicked, market parameter, device type, and referral source. This helps us understand which pages lead to repair requests.

How we use information

We use submitted information to respond to assessment scheduling requests, confirm service-area availability, understand the door problem, and route the request to the appropriate local repair technician when available.

Call tracking and recordings

The Sliding Door Guys may use call-tracking and call-intake tools. These tools can provide tracking numbers, call logs, recordings, summaries, appointment outcome tags, and missed-call follow-up. Any required call-recording notice should be handled by the chosen platform and launch setup before live traffic.

Sharing information

We may share repair-request details with local service technicians or vendors only as needed to respond to the request, confirm availability, or route the job. We do not sell personal information as a general data product.

Cookies and analytics

The website may use analytics or advertising measurement tools to understand page visits, phone clicks, schedule clicks, and service-area checks. You can control cookies through your browser settings.

Contact

Questions about this policy can be handled through the active call or schedule path for this site.